--- title: "Ecommerce Development Company + AI Agents — Gigabit" url: https://gigabit.agency/industries/commerce/ description: "Ecommerce development and AI agents for commerce ops: store builds from $9,000, plus support, inventory, catalog and returns automation that scales with orders." lang: en --- Home (https://gigabit.agency/) / Industries (https://gigabit.agency/industries/) / Commerce Industry · Commerce Ops # Ecommerce development, and AI for the commerce ops your team doesn’t have time for. Support tickets, inventory, catalog, returns — the operational work that scales with orders but shouldn’t scale your headcount. **Gigabit builds the agents that run it.** Talk through a commerce workflow: https://gigabit.agency/discovery-call/?offer=industry-commerce See pricing: https://gigabit.agency/pricing/ What we automate ## The operational work behind every order. Six commerce-ops workflows where production AI agents remove hours of repetitive work and keeps the back office accurate at volume. ### AI support agents Resolve tier-1 tickets autonomously, escalate the rest, and answer post-purchase questions grounded in your order and policy data. ### Inventory & ops automation Keep stock accurate, flag exceptions, and automate the operational glue that breaks at scale — without adding headcount. ### Catalog management Enrich, normalize, and maintain product data across channels so listings stay accurate as the catalog grows. ### Returns triage Classify, route, and process returns by reason and value, so your team handles only the cases that need judgment. ### Post-purchase comms Order, shipping, and follow-up messaging that runs itself and keeps customers informed without manual sends. ### Fraud & risk signals Surface suspicious orders and risk patterns before they become chargebacks. The store itself ### Need the store built or moved, not just run? We build, migrate and extend stores on Shopify (https://gigabit.agency/platforms/shopify/), WooCommerce (https://gigabit.agency/platforms/woocommerce/), BigCommerce (https://gigabit.agency/platforms/bigcommerce/) and Adobe Commerce (https://gigabit.agency/platforms/adobe-commerce/), with store builds from $9,000 fixed. Our sister brand GigaCommerce works only on digital commerce, if you would rather deal with a commerce specialist. For store SEO, Amazon account management and monthly store care, see our ecommerce services (https://gigabit.agency/ecommerce/). Visit GigaCommerce (https://gigacommerce.co/) Proof ## Two commerce operations, before and after. A support agent for a $12M home goods brand and five workflow automations for a $28M multi-channel seller. Direct-to-consumer home goods brand on Shopify Plus, $12M annual revenue ### A confidence-gated AI support agent now resolves 64% of tickets autonomously, cutting support costs 62% — $217,200 saved in year one. $217,200 Annual savings 3,149/month (64%) Tickets resolved by AI 4.2 hours → 6 minutes First response time **Investment:** $92,000 (Year 1 total) · **Timeline:** 10 weeks (2-week assessment + 8-week build) Read the case study (https://gigabit.agency/proof/ai-automation-ecommerce-support/) Multi-channel e-commerce brand, $28M annual revenue, 65 employees ### Five n8n + GPT-4o-mini automations cut a 4-channel ops team's manual workload from 32 to 4.5 hours/week — ~$87K in year-one impact. 32 → 4.5 (-86%) Weekly manual hours 85% Returns processed autonomously 94.2% → 99.1% Inventory accuracy **Investment:** $74,000 (Year 1 total; $44,000 build) · **Timeline:** 8 weeks (1-week assessment + 7-week build) Read the case study (https://gigabit.agency/proof/ai-workflow-automation-ecommerce-ops/) For build price, monthly cost and payback across every project we publish, see what ten client projects cost (https://gigabit.agency/proof/project-costs/). The anti-positioning We are **not** a theme shop. Gigabit engineers the store and the AI that operates it behind the scenes — support, inventory, catalog, returns — and stays accountable for it after launch. If all you need is a theme installed, a marketplace freelancer is the cheaper answer. Commerce FAQ ## Questions commerce teams ask #### What commerce work does Gigabit do vs GigaCommerce? Gigabit does the engineering: store builds and migrations on Shopify, WooCommerce, BigCommerce and Adobe Commerce, the integrations around them, and the AI agents that run support, inventory, catalog and returns. Gigabit covers the full spectrum, commerce included. GigaCommerce is our sister brand that works only on digital commerce, so commerce-only buyers sometimes start there. Either can deliver the work. #### Do you build and migrate stores, or only the AI behind them? Both. The same engineers who wire an agent into your order data can build the store, move it between platforms, or write the custom app. Each commerce platform we work on has its own page under Platforms. #### Can you cut our support volume? Yes — our commerce support agents resolve a majority of tier-1 tickets autonomously; one client hit 64% and saved $218K/year. #### What does an AI support agent cost for an online store? One Gigabit client, a $12M direct-to-consumer brand on Shopify Plus, paid $50,000 before launch ($8,000 for an assessment and $42,000 for the build) and $3,500 a month to operate it. It took 10 weeks, resolves 64% of tickets with no human, and paid back in 5.1 months. That is one engagement, not a price list. #### How long does e-commerce automation take to pay back? For a $28M multi-channel brand, five workflow automations cost $44,000 to assess and build and $2,500 a month to run, took 8 weeks, cut manual work from 32 to 4.5 hours a week, and paid back in 10.2 months. The support agent above paid back in 5.1 months. Go deeper ## From the field notes Commerce · 6 min ### Where AI agents pay off first in ecommerce ops https://gigabit.agency/insights/where-ai-agents-pay-off-first-in-ecommerce-ops/ Evals · 6 min ### Build an AI agent eval set from real tickets https://gigabit.agency/insights/build-ai-agent-eval-set-from-tickets/ AI Agents · 4 min ### Rules-based automation vs. AI agents: when you need the upgrade https://gigabit.agency/insights/rules-based-automation-vs-ai-agents/ All insights →: https://gigabit.agency/insights/ For commerce teams ## Let’s automate the ops that scale with orders. Bring the workflow eating your team's hours — support, inventory, returns. We'll scope an agent that runs it, and what it costs. Talk through a commerce workflow: https://gigabit.agency/discovery-call/?offer=industry-commerce Explore Gigabit Agents: https://gigabit.agency/services/ai-agents/ ## Structured data ```json [ { "@context": "https://schema.org", "@graph": [ { "@type": "Organization", "@id": "https://gigabit.agency/#org", "name": "Gigabit", "alternateName": "Gigabit Agency", "legalName": "Gigaverse Global LLC", "url": "https://gigabit.agency/", "logo": "https://gigabit.agency/assets/logos/gigabit-mark.png", "description": "Gigabit is an AI-native software factory — forward-deployed senior engineers and AI agents that build, ship, and operate the production systems your business runs on, from brand to backend. Productized, fixed-price, and accountable for the outcome. 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