We Work the Back Office
While You Build the Future of Solar
Running a solar business in Australia is a full-contact sport. Between chasing leads, preparing quotes, wrangling DNSP approvals, managing rebates, and keeping every install CEC-compliant, it’s easy to burn out before the sun even sets.
SolarOps by Gigabit gives you a trained remote admin and operations team that quietly runs the machine in the background—so your sales reps, designers, and installers can stay on the roof, not stuck in the paperwork.
Your Remote Admin Dream Team – What We Handle
We handle the grunt work so you can stay focused on sales, installs, and growth. Here’s what SolarOps can take off your plate from day one.
Sales Admin Support
- Lead capture from web forms, Facebook & Google Ads, SolarQuotes, hipages, Oneflare and more
- CRM data entry and pipeline hygiene (HubSpot, Pipedrive, Salesforce, OpenSolar CRM, etc.)
- Quote preparation in OpenSolar, Pylon, SolarPlus, or your preferred tools
- Proposal creation and e-signature coordination
- Pre-qualification calls, tariff checks, and information gathering
- New customer onboarding and welcome packs
Project Operations & Documentation
- DNSP pre-approvals and grid-connection applications (Ausgrid, Energex, Powercor and other networks)
- CEC paperwork, STC documentation, and SRES compliance admin
- VIC Solar Homes rebate paperwork and portal submissions
- Contract preparation and digital signing coordination
- System folder setup, document naming standards, and project filing
- Booking installs, coordinating site visits, and confirming access
- As-built documentation collation and handover packs
Client Communication & Support
- Inbox monitoring and fast first response to new enquiries
- Job scheduling and Google Calendar coordination
- Pre-install calls (roof access, pets, parking, safety)
- Post-install follow-ups and review requests (Google, Facebook, SolarQuotes)
- Service ticket intake and triage for warranty or fault calls
- Weekend and after-hours coverage options
Bookkeeping & Admin Accounting
- Daily / weekly data entry into Xero or MYOB
- Reconciling invoices, STC trades, and payments
- Timesheet validation and payroll assistance
- Install, service and subcontractor invoice tracking
- BAS data preparation and document collection for your accountant
- Simple financial dashboards for owners and GMs
Outcomes You Can Expect in the First 90 Days
Every team is different, but after three months with SolarOps, most EPCs see:
- 10–20 admin hours per week handed back to senior staff and business owners
- Faster lead response, with after-hours and weekend enquiries handled in minutes, not days
- Cleaner pipelines, with no more mystery quotes, duplicate contacts, or installs missing critical paperwork
- Smoother installs, thanks to better prep, fewer reschedules, and organised documentation
- Happier customers with proactive updates, clear expectations, and more 5-star reviews Button: See What SolarOps Could Cover for Your Team
Why Australia’s Fastest-Growing Solar Companies Choose SolarOps
There are plenty of virtual assistants. There’s only one SolarOps. Here’s what makes our team a safe bet for Australian solar companies.
Extended Hours
We cover early mornings, late nights, and weekends—so you never miss another lead or urgent customer email, even when your in-house team has clocked off.
Industry-Trained Admins
Our team is trained on Australian solar CRMs, CEC requirements, DNSP portals, rebates and STC workflows. We understand the pace and complexity of EPC operations.
Scalable Pods, Not Random VAs
Start with one assistant, then expand into a pod (sales admin + project ops + accounts) as you grow. You get a consistent, cross-trained team instead of constantly retraining new people.
Seamless Communication
We slot into your existing tools—Teams, Slack, WhatsApp, email—and follow your SOPs. To your customers and installers, we feel like part of your office, not an outsourced call centre.
Secure & White-Label
Everything we do is under your brand, your domains, and your tools. Access is role-based with clear audit trails, so you stay in control of your data at all times.
Data-Driven Improvements
We don’t just “do tasks”. We track response times, permit cycle times, booking rates and STC processing, then help you tune your process for better numbers every month.
Built for These Types of Solar Teams
SolarOps is a great fit if you recognise yourself in one or more of these:
How SolarOps Integrates with Your Team
Pricing & Engagement at a Glance
We keep pricing simple and transparent, so you can pick what suits your current job volume.
Frequently Asked Questions
Where is your team based?
SolarOps assistants are based offshore but trained specifically on Australian solar workflows, tools, and regulations. We align shifts to your time zone and keep communication clear and fast.
Will my customers know you’re not in Australia?
Only if you want them to. We can use your email domain, signatures and phone system so we appear as part of your own office team.
How long until we see value?
Most EPCs see meaningful relief within the first 2–4 weeks, once our assistants are fully onboarded and SOPs are tuned to your business.
Can you work inside our existing tools?
Yes. We commonly work with OpenSolar, Pylon, SolarPlus, ServiceM8, Jobber, Xero, MYOB, HubSpot, Insightly, Google Workspace and Microsoft 365, among others.
What about security and access?
We use role-based access, password managers, and audit trails. You control permissions at all times and can revoke them instantly if needed.
Do you lock us into long contracts?
No. We usually start with a simple pilot and flexible terms. If SolarOps isn’t a fit, you can scale down with clear notice.
Your Admin Back Office,
Without the Overhead
You didn’t start a solar company to live in a spreadsheet or a DNSP portal.
Let us take over the inbox, the quoting engine, the rebate paperwork, and the post-sale chaos—so you can design better systems, close more deals, and install more clean energy across Australia.
