Monitoring, updates, fixes and a monthly report for your Shopify, WooCommerce or Amazon store, from a team that answers when something breaks.
Store Care is a monthly plan. We watch the store, keep the theme, apps and plugins up to date, fix what breaks, do the small jobs you send us, and send one report a month. It replaces the freelancer you hope is free and the update you keep putting off.
It lands on the 5th of the month. These are its five parts.
Uptime, the test checkouts we ran and whether each passed, and any incident with how long it took to fix.
Every task we did, how many of your change hours it used, and what rolls over.
How fast your pages load and respond on a phone, against last month.
Whether AI shopping assistants can read your products, and the product data and feed errors we fixed.
The three things we recommend doing next, with the hours each would take.
Store Care is run by GigaCommerce, Gigaverse’s commerce team. You’ll sign up and manage your plan, requests and reports there.
Stores under about $250K a year with a small catalog
$299 a month
Plus $399 one-time onboarding
Growing stores, $250K to $2M a year
$699 a month
Plus $599 one-time onboarding
$2M a year and up, Shopify Plus, multi-store or multi-market
$1,499 a month
Plus $999 one-time onboarding
Marketplace Care looks after the account itself. Take it with a Store Care plan and the lower-priced of the two is 20% off.
Amazon and Walmart sellers who need the account looked after
$599 a month
Plus $499 one-time onboarding
Marketplace sellers who also want ads and A+ content run for them
$1,499 a month
Plus $499 one-time onboarding
Shopify, WooCommerce and BigCommerce stores take the Store Care plans. Amazon and Walmart accounts take Marketplace Care.
| Store Care | A freelancer | An in-house hire | Doing nothing | |
|---|---|---|---|---|
| Watching the store | Uptime checked every 5 minutes or every minute, depending on the plan | When they happen to notice | During working hours | You hear it from a customer |
| If something breaks | A written first-response time, and 10% of that month credited if we miss an urgent one | Best effort | If they are not on leave | No one is waiting |
| Monthly cost | A fixed plan price, locked while the plan stays active | Hourly, so it varies | Salary, tools and benefits | Nothing until it breaks |
| When someone is away | A team covers | Usually one person | Usually one person | Not applicable |
| Reporting | One page every month, on the 5th | Often an invoice | If you ask | None |
| Who owns the accounts | You, always | Sometimes unclear | You | You |
The last three columns describe what is typical, not any one person.
No. Maintenance is half of it. The other half is monthly change hours for the small jobs every store has, and a check on whether AI shopping assistants can read and recommend your products.
GigaCommerce, Gigaverse's commerce team, runs it. You sign up and manage your plan, requests and reports there, and the Start buttons on this page take you straight to the right plan.
No. Monthly plans have a 3-month first term, then run month to month with 30 days' notice. Annual plans get two months free and the onboarding fee is waived. If you cancel within 30 days, the first payment is refunded in full.
Urgent issues get a first response within your plan's time: 8, 4 or 2 business hours on Essentials, Growth and Scale. If we miss it, 10% of that month's fee is credited.
No. We use your platform's staff or collaborator access, which you can remove at any time. You own every account, theme and file.
Yes. We start with an onboarding audit so we know the store before we touch it.
They are the hours we spend on requests you send us, logged in 15-minute steps and shown in your monthly report. Unused hours roll over for one month, up to one month's allowance. A request bigger than 4 hours gets a fixed quote instead. Fixes for problems we caused never use your hours.
Essentials suits a store with a small catalog that mostly runs itself. Growth suits a store that changes every week. Scale suits a larger or multi-market store that wants a dedicated manager. For Amazon or Walmart, Marketplace Care looks after the account, and the Ads version also runs your ads and A+ content.
We look at your store, how it shows in search and what keeps it running, and email you the first things we would fix. Free, nothing to sign.
