A receptionist that never sends a new patient to voicemail.
It answers the calls your team can't get to, books new patients by your rules and passes anything clinical to a person. Gigabit sets it up, runs it and reports what it booked.
The front desk's overflow, handled
Your team still runs the front desk. The receptionist takes the calls they would otherwise miss.
Picks up every call
During surgery, at lunch, after hours and at weekends, and when two lines ring at once.
Books new patients
By your front desk's rules: which slots, which appointment types, which patients you see.
Answers the usual questions
Hours, location, parking, the insurance plans you take, what a first visit involves.
Routes urgent calls
A patient in pain is passed to your on-call number or flagged for a first-thing callback, as you choose.
Texts back missed calls
If a caller hangs up before it answers, they get a text offering a time to book.
Leaves your team a clean log
Who called, what they wanted and what was booked, ready when the front desk opens.
Voicemail loses the patient; the receptionist books them
Live in weeks, on your rules
Free audit
We call your practice in and out of hours and check how your scheduling can take outside bookings.
Script
We write the greeting, answers and booking rules with your front desk.
Test calls
You hear it handle real scenarios and sign off before it answers a patient.
Run and report
We watch the calls, tune the script and report calls answered and patients booked each month.
A caller may tell the receptionist about a broken tooth, a medication or their insurance. We treat all of it as protected health information: the receptionist asks only for what booking needs, and before go-live we agree with you where recordings and transcripts are kept, who can see them and for how long.
Comparing this with a traditional service? Read dental answering service or AI receptionist. The receptionist is one part of the plan. Recall and reactivation campaigns and insurance-accepted pages are the others: everything Gigabit does for dental practices.
AI receptionist questions
Does it work with our practice-management software?
Where your system lets an outside service book appointments, we connect the receptionist to it so bookings land in your schedule. Where it does not, the receptionist takes the request and your front desk confirms it. We check which applies during the free audit, before you commit to anything.
Will patients know they are talking to AI?
Yes. It introduces itself as the practice's virtual receptionist, and any caller can ask for a person. We think patients should know, and it avoids awkward calls later.
Can it give clinical advice?
No. It does not diagnose, advise on treatment or tell a patient whether something is an emergency. It follows the script you approve and hands clinical questions to your team.
How is patient information protected?
We treat everything a caller tells the receptionist as protected health information. It asks only for what booking needs, and before go-live we show you where recordings and transcripts are stored, who can see them and how long they are kept, and agree the set-up with you. We do not claim certifications we do not hold.
What does it sound like?
Natural, calm and in your practice's words. We write the greeting and answers with your front desk and you hear test calls before anything goes live.
Hear what a new patient hears when they call you
We call your practice in and out of hours and tell you what we found. No charge, nothing to sign.