What are missed calls costing your practice?
Five numbers from your phone system and front desk. The answer is the new-patient revenue your practice loses to calls nobody picks up.
That is about $10,140 a month. Winning back just one new patient a week is worth $33,800 a year at your numbers.
Want us to check the real number?
We’ll call your practice in and out of hours and tell you what is getting through. Free, with nothing to sign.
Five numbers, multiplied
Calls a week × the share nobody answers gives missed calls. Of those, only new patients are counted, and only the ones who would have booked had someone picked up. That weekly figure × 52 weeks × a new patient’s first-year value is the yearly loss. Existing patients who give up on a reschedule are left out, so the result is on the low side.
Worked example, the calculator’s starting numbers: 150 calls a week with 20% missed is 30 missed calls. 30% are new patients and 40% of them would have booked: 3.6 patients a week, 187 a year. At $650 each, that is $121,680 a year.
That sits inside our own research estimate of $100,000–$150,000 a year per practice. Yours may be higher or lower; the inputs are yours, and the fastest way to find the real missed-call rate is to have someone call your practice at lunch and after hours, which is the first thing our free audit does.
Where to find your numbers:
- Calls a week and unanswered calls: your phone system’s call log or report.
- New-patient share: ask the front desk to tally a normal week.
- First-year value: your practice-management reports, new patients’ production in their first twelve months.
We answer them
An AI dental receptionist picks up when your team can't: at lunch, after hours and at weekends.