A solar back office that runs while your team is on the roof.
Solar-trained specialists, backed by automation, handle job packs, distributor approvals, STC paperwork, customer updates and Xero. They work inside your systems and under your name.
Solar jobs now fail in the paperwork, not on the roof.
Since June 2026 the Clean Energy Regulator has made retailers and agents check that the installer in every onsite selfie is the one who attended. Battery certificates are tiered by size, and the factor steps down on 1 January 2027. One missing photo, a late distributor approval or a wrong serial number holds up payment. SolarOps checks every job pack before it is lodged and keeps each job moving through approvals. If a rejection is our error, we fix it the same day at no charge.
From signed quote to paid invoice
Pick the parts you want. Most installers start with job packs, approvals and the customer desk.
Sales admin and CRM
New jobs entered and checked, pipeline kept clean, proposals and contracts sent for signing, and CRM setup if yours needs it.
Customer desk
Confirmations, reminders, pre-install calls and chasing missing details by email, SMS and phone, from your own number.
Install photo and paperwork checks
Every day's photos, selfies, serials and battery labels checked against the regulator's rules before anything is lodged.
Distributor approvals and grid connection
Pre-approvals and connection steps in your distributor portals, tracked to their deadlines.
STC and rebate packs
Certificate and rebate paperwork prepared and checked in your STC agent's app, ready for you or your agent to sign.
Electrical safety and EWR preparation
Certificates and Electrical Works Requests prepared from the job file for your electricians to complete and sign.
Xero bookkeeping
Bills and receipts coded, payments and STC trades reconciled, and invoices drafted for your approval.
A weekly report
Jobs moved, approval times, rejections and why, and what is waiting on whom.
Trained for solar, and accountable for the result
Fit call, checklists, pilot, then run it
Fit call
Twenty minutes on your job volume, your systems, the distributor areas you work in and your phone setup.
Checklists
We write your checklists, naming rules, message templates and escalation rules with you before we touch a live job.
Pilot
Thirty days on two or three workflows, with a weekly report. No setup fee.
Run and improve
At day 30 you continue, change the scope or stop. After that we tune the process every month.
From A$1,490 a month
- Part-time seatA$1,490 a month20 hours a weekOne function covered well, such as job packs and approvals, the customer desk, or Xero.
- Dedicated specialistA$2,790 a month40 hours a weekOne person on your systems and checklists, with backup cover for leave.
- SolarOps podfrom A$5,900 a monthTwo specialists and a part-time leadSales admin, project paperwork and accounts run as one team, with automation included.
Excluding GST. The first 30 days are a pilot with no setup fee. After that it is monthly, billed in advance, with 30 days' notice. Specialists work east-coast business hours, from mid-morning into the evening, and earlier starts can be arranged. Software stays in accounts in your name. See all solar pricing.
We prepare and check. Licensed people sign.
Your electricians sign safety certificates and works requests. You or your registered agent make every certificate claim, and only your installers take onsite selfies. Our specialists make service calls to your own customers, not sales or cold calls. They work in your accounts with access you can revoke at any time, under a data agreement that covers the Privacy Act.
Read before you hand anything over
- Solar and battery rebate changes on 1 January 2027: what installers should do nowFrom 1 January 2027 battery certificates fall from 6.8 to 5.7 per kWh and solar's deeming period from five years to four. The install date sets the rate.
- Solar installer paperwork checklist for 2026: STCs, selfies, CES and connectionEvery document on a home solar or battery job in 2026, in order: who prepares it, who signs it, and the photos the regulator now checks on every claim.
- Outsourcing solar admin: the cost per job in-house, outsourced or by the seatDivide what your admin costs a month by the jobs it gets paid. That figure, not the hourly rate, shows whether to hire, outsource per job or rent a seat.
- Solar Victoria rebate paperwork: a guide for authorised retailers and installersSolar Victoria pays the rebate only when the quote, eligibility, QR scan, electrical certificate and claim all line up. The steps, in order, to June 2027.
Tell us what is piling up
We reply within one business day with times for a 20-minute call. Bring your rough job volume and the tasks you want off your plate. We will suggest a seat and a pilot, or tell you if automation alone would do.
Want more leads as well? SolarOps works alongside the growth package and AI and workflow automation.
SolarOps questions
Where is your team based?
In Dhaka, Bangladesh. Specialists work Australian east-coast hours, from mid-morning into the evening, and earlier starts can be arranged. They join your Teams, Slack, WhatsApp or email and follow your checklists.
Can your team call our customers under our name, with an Australian number?
Yes. They call and text from your own Australian number through your cloud phone system, such as Aircall, RingCentral or 3CX. They use their own first name as part of your team and make service calls only: confirmations, reminders and chasing details.
Is there a minimum term or notice period?
The first 30 days are a pilot. At day 30 you continue, change or stop with no notice due. After that it is month to month with 30 days' notice.
How does the pilot work?
We pick two or three workflows with you, often photo and paperwork checks, distributor pre-approvals and customer confirmations. We write the checklists, run them on live jobs and send a weekly report. There is no setup fee.
What is the difference between a part-time seat and a dedicated specialist?
A part-time seat covers 20 hours a week and suits one function. A dedicated specialist works 40 hours a week on your jobs only, with backup cover for leave. A pod adds a second specialist and a lead for higher volumes.
Do you lodge STC claims for us?
We prepare and check the claim pack in your STC agent's app so it is complete before submission. You or your agent make the declaration, because the scheme requires it.
Which systems do you work in?
Solar CRMs and job software, distributor portals, Solar Victoria and other rebate portals, STC agent apps, Xero and MYOB. If you use a tool we haven't worked in, we learn it while writing your checklists and say so up front.
How do you keep our data safe?
We work in your accounts with access you control through a password manager, and you can revoke it at any time. We sign a data agreement covering the Privacy Act before we see customer details.
Hand the paperwork to people who know it
Start with a 30-day pilot on the work that holds up your jobs most.