What AI agents are, and which one you need
A chatbot answers; an agent acts. What separates the two, what a production agent is actually made of, and how to tell which workflow in your business is the right one to start with.
Everything we've written on this
Rules-based automation vs. AI agents: when you need the upgrade
Your Zapier flows and RPA bots aren't obsolete — they're cheaper, faster, and more predictable than an agent for the work they fit. The line is exception rate, and here's how to find yours.
ReadWhat can (and can't) an AI agent do without a human in the loop
Autonomy isn't a single setting. Four supervision patterns, the two questions that decide which one a task gets, and why the answer is usually different for different steps of the same workflow.
ReadFive signs your business is ready for an AI agent
Readiness isn't enthusiasm — it's five specific conditions. Here's the checklist we run before we agree to build, and what to do when you only meet three of them.
ReadAI agent vs. chatbot: what's the difference (and which do you need)?
A chatbot answers; an agent acts. The real distinction — autonomy, tools, and multi-step work — and how to tell which one your workflow actually needs.
ReadHIPAA-compliant AI agents: what healthcare teams need to know
Yes, you can deploy AI agents on PHI workflows — if the architecture is built for it from day one. BAAs, minimum necessary, audit trails, and the deployment patterns that pass review.
ReadAI support automation for SaaS: the playbook behind 60%+ autonomous resolution
How a support agent actually reaches majority autonomous resolution without torching CSAT: the tier design, the escalation logic, and the eval discipline — with real deployment numbers.
ReadThe production AI agent stack: what we actually deploy
Model, orchestration, retrieval, evals, observability, guardrails — the six layers every production agent needs, what we use at each layer, and where teams cut corners they regret.
ReadWhere AI agents pay for themselves first in a B2B SaaS company
Support triage, onboarding, and renewal risk — ranked by time-to-value from real deployments.
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Put a forward-deployed team on it.
If this is the kind of work you're trying to get into production, a 30-minute discovery call is the fastest path to a scoped plan.