Insights · Operate

Keeping a live AI system working

Launch is not the finish line. AI systems decay rather than crash, which is why standard monitoring never catches it. What breaks after go-live, and what operating one properly involves.

3 articles

Everything we've written on this

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AI Agents·4 min·Sep 2026

Why AI systems break after launch — and what "operating" one means

AI systems don't crash. They decay — quietly, while every dashboard stays green. The five ways a live system degrades, why nobody notices for weeks, and what the job of operating one actually is.

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AI Agents·5 min·Sep 2026

What an AI operations runbook actually contains

Seven entries, each answering a question someone will ask at an inconvenient hour. The document that turns "we have an AI system in production" into something a person can actually be on call for.

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Vendor Evaluation·4 min·Sep 2026

How to hand over an AI system — to a new vendor or in-house

The inventory to collect, the acceptance test that proves the handover worked, and the four things that always go missing. Do this properly once and you never repeat the vendor reset.

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