Insights · Operate
Keeping a live AI system working
Launch is not the finish line. AI systems decay rather than crash, which is why standard monitoring never catches it. What breaks after go-live, and what operating one properly involves.
3 articles
Everything we've written on this
AI Agents·4 min·Sep 2026
Why AI system maintenance starts after launch
AI systems don't crash. They decay while dashboards stay green. Five ways a live system degrades, and what AI system maintenance actually is.
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AI Agents·5 min·Sep 2026
What an AI operations runbook actually contains
Seven entries, each a question someone asks at an inconvenient hour. The runbook that turns a live AI system into something a person can be on call for.
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Vendor Evaluation·4 min·Sep 2026
How an AI system handover actually works
AI system handover: the inventory to collect, the test that proves it worked, and the four things that always go missing.
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