AI for the commerce ops your team doesn’t have time for.
Support tickets, inventory, catalog, returns — the operational work that scales with orders but shouldn’t scale your headcount. Gigabit builds the agents that run it.
The operational work behind every order.
Six commerce-ops workflows where forward-deployed AI removes hours of repetitive work and keeps the back office accurate at volume.
AI support agents
Resolve tier-1 tickets autonomously, escalate the rest, and answer post-purchase questions grounded in your order and policy data.
Inventory & ops automation
Keep stock accurate, flag exceptions, and automate the operational glue that breaks at scale — without adding headcount.
Catalog management
Enrich, normalize, and maintain product data across channels so listings stay accurate as the catalog grows.
Returns triage
Classify, route, and process returns by reason and value, so your team handles only the cases that need judgment.
Post-purchase comms
Order, shipping, and follow-up messaging that runs itself and keeps customers informed without manual sends.
Fraud & risk signals
Surface suspicious orders and risk patterns before they become chargebacks.
Need the store built or moved, not just run?
We build, migrate and extend stores on Shopify, WooCommerce, BigCommerce and Adobe Commerce, with store builds from $9,000 fixed. Our sister brand GigaCommerce works only on digital commerce, if you would rather deal with a commerce specialist.
Two commerce operations, before and after.
A support agent for a $12M home goods brand and five workflow automations for a $28M multi-channel seller.
A confidence-gated AI support agent now resolves 64% of tickets autonomously, cutting support costs 62% — $217,200 saved in year one.
Five n8n + GPT-4o-mini automations cut a 4-channel ops team's manual workload from 32 to 4.5 hours/week — ~$87K in year-one impact.
For build price, monthly cost and payback across every project we publish, see what ten client projects cost.
We are not a theme shop. Gigabit engineers the store and the AI that operates it behind the scenes — support, inventory, catalog, returns — and stays accountable for it after launch. If all you need is a theme installed, a marketplace freelancer is the cheaper answer.
Questions commerce teams ask
What commerce work does Gigabit do vs GigaCommerce?
Gigabit does the engineering: store builds and migrations on Shopify, WooCommerce, BigCommerce and Adobe Commerce, the integrations around them, and the AI agents that run support, inventory, catalog and returns. Gigabit covers the full spectrum, commerce included. GigaCommerce is our sister brand that works only on digital commerce, so commerce-only buyers sometimes start there. Either can deliver the work.
Do you build and migrate stores, or only the AI behind them?
Both. The same engineers who wire an agent into your order data can build the store, move it between platforms, or write the custom app. Each commerce platform we work on has its own page under Platforms.
Can you cut our support volume?
Yes — our commerce support agents resolve a majority of tier-1 tickets autonomously; one client hit 64% and saved $218K/year.
What does an AI support agent cost for an online store?
One Gigabit client, a $12M direct-to-consumer brand on Shopify Plus, paid $50,000 before launch ($8,000 for an assessment and $42,000 for the build) and $3,500 a month to operate it. It took 10 weeks, resolves 64% of tickets with no human, and paid back in 5.1 months. That is one engagement, not a price list.
How long does e-commerce automation take to pay back?
For a $28M multi-channel brand, five workflow automations cost $44,000 to assess and build and $2,500 a month to run, took 8 weeks, cut manual work from 32 to 4.5 hours a week, and paid back in 10.2 months. The support agent above paid back in 5.1 months.
From the field notes
Let’s automate the ops that scale with orders.
Bring the workflow eating your team's hours — support, inventory, returns. We'll scope an agent that runs it, and what it costs.