AI for the commerce ops your team doesn’t have time for.
Support tickets, inventory, catalog, returns — the operational work that scales with orders but shouldn’t scale your headcount. Gigabit builds the agents that run it.
The operational work behind every order.
Six commerce-ops workflows where forward-deployed AI removes hours of repetitive work and keeps the back office accurate at volume.
AI support agents
Resolve tier-1 tickets autonomously, escalate the rest, and answer post-purchase questions grounded in your order and policy data.
Inventory & ops automation
Keep stock accurate, flag exceptions, and automate the operational glue that breaks at scale — without adding headcount.
Catalog management
Enrich, normalize, and maintain product data across channels so listings stay accurate as the catalog grows.
Returns triage
Classify, route, and process returns by reason and value, so your team handles only the cases that need judgment.
Post-purchase comms
Order, shipping, and follow-up messaging that runs itself and keeps customers informed without manual sends.
Fraud & risk signals
Surface suspicious orders and risk patterns before they become chargebacks.
Need a storefront, not the ops behind it?
This page is about AI commerce operations. If you need a storefront built, a catalog produced at volume, or Shopify Brand Agents and agentic checkout configured, that’s our sister company GigaCommerce — and we’ll introduce you.
We are not a storefront agency. Gigabit builds and runs the AI that operates your store behind the scenes — support, inventory, catalog, returns — and routes storefront and agentic-commerce work to GigaCommerce rather than half-building it.
Questions commerce teams ask
What commerce work does Gigabit do vs GigaCommerce?
Gigabit builds AI commerce operations — support, inventory, catalog, returns agents. GigaCommerce handles storefront, catalog production, and agentic-commerce setup (Shopify Brand Agents, AI checkout).
Can you cut our support volume?
Yes — our commerce support agents resolve a majority of tier-1 tickets autonomously; one client hit 64% and saved $218K/year.
Let’s automate the ops that scale with orders.
Bring the workflow eating your team's hours — support, inventory, returns. We'll scope an agent that runs it, and what it costs.